Many consumers believe that calling the automobile manufacturer’s “customer assistance” or “customer relations” department will further their cause for their “lemon” vehicle. This, in most cases, could not be further from the truth. But why? When a consumer calls and requests a manufacturer for a buyback on their “lemon” vehicle, the manufacturer has no “rule book” to follow. They can agree to buyback the vehicle (not likely), but even if they do they’re calculations on

California Lemon Law Statute and Consumer Information. The California Lemon Law (officially known as the Song-Beverly Consumer Warranty act, found in California Civil Code sections 1790 et seq.) is a law designed to protect consumers that purchase or lease warranted motor vehicles. If it is determined that a motor vehicle is a “lemon”, the motor vehicle’s warrantor must repurchase or replace the motor vehicle from the buyer. The vehicles use, safety or value must be

Driving in the rain and engine failure – what you need to know… Consumers all too often do not know that a simple “drive through the flooded intersection” can mean engine death on their cars. It can also happen on flooded roadways of any type. The air duct that leads into your vehicle’s engine is located somewhere at the front radiator support area just behind your front grille. These plastic airways have an air filter

“Service Contract”. Do you need one and should you buy one? Before we get to that decision, do you know what a Service Contract IS, and what it means? Car dealerships want to sell you one, most-often coining them as “extended warranties”. They are NOT “extended warranties”. They are not a warranty at all. What are they then? They are a insurance policy against mechanical breakdown. How does that differ from a warranty? Well, a

“Curbing” your tires? – think again. Our DMV teaches and tests us on how to “curb” our tires on uphill or downhill streets. What the DMV doesn’t teach us is how to do it CORRECTLY. To “curb” your tire, you turn you wheel to the right if parking downhill, turn your wheel to the right if parking uphill. You do NOT run your tire INTO the curb. Your tire should be a couple of inches